Refund policy

RETURN/ REFUND POLICY:

Products clearly marked as non- refundable / non-returnable.

Refund/ Return is not entertained in any other circumstances. Customer agrees to this condition upon making a purchase.

CANCELLATION POLICY

All orders cancellation is accepted before product delivery is initiated. Once delivery is initiated, cancellation is not permitted.

RETURNS, EXCHANGES & REFUNDS POLICY

IF DAMAGE IN PRODUCT

We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can return to Customer Services. To return your item to customer services, please make a call or send a mail to customer care even you can return your product to nearest store for exchange or refund, when you return your product you must carry your proof that you received by email when your order was dispatched, Once we receive it we will refund the goods in full. No return can be completed in store without this proof of purchase. 

IF YOU HAVE BEEN SENT THE WRONG PRODUCT

We will always do our best to ensure that you receive the product you have ordered. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either:

Whatsapp our Customer Services Team on +971507310060 to arrange a return, refund or replacement, or email them at support@lafiestaperfume.com Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.

We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resalable with original packaging, and are securely sent. OR Return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you must take your proof of purchase* with you that you received by email when your order was dispatched. No return can be completed in store without this proof of purchase.

If you require an exchange on an item at store it is advisable to call the store first to check that the item you need is in stock as certain lines are not available in all stores and products may go out of stock at busy times.